1. Non attendance
1.1 If you are unable to attend, you may send a substitute at no extra cost, provided that you notify us of the change.
1.2 If you fail to notify us of the change we will charge for an additional place.
1.3 In the event of non attendance you will be liable for the full cost of the place.
2. Cancellation charges will apply.
2.2 Within 60 days prior to the event, 100% of the booking cost will apply.
3. Payment Terms
3.1 Payment terms are stated on your invoice. Payment is required to allow entry to the event. Where payment has not been made by the time of the event the ticket will be cancelled but the full booking cost will remain due.
4.1 Xperiology may arrange for photographs and/or video footage to be taken at events and used for promotional purposes. This may include printed documents or media, editorial coverage, advertising press and use on the internet.
4.2 Delegates who do not wish for their image to be used in this manner must notify us prior to the event.
5. Data Protection
5.1 By submitting registration details, Delegates agree to allow Xperiology Ltd and companies associated with the event to contact you as required for the organisation and administration of the event.
6. Events beyond our control
6.1 If the event is cancelled due to circumstances beyond our control, the full cost of the ticket will be refunded.
6.2 However, Xperiology Ltd will not be liable for any other costs incurred by delegates.
7.1 Important notice re COVID-19: Please note any interaction with the general public poses an elevated risk of being exposed to COVID-19 and we cannot guarantee that you will not be exposed while in attendance at the event. Xperiology is not responsible for the health and safety of this event. We encourage you to follow the venue’s safety policies, as well as local laws and restrictions.
Please contact our team if you have any questions.
What are people saying?
You guys did a great job. Really enjoyed the programming and hospitality.
Scott Jenkins General Manager, Mercedes-Benz Stadium
The best conference I've ever attended!
Lee Zeidman President, STAPLES Center
Over the past decade you have done an incredible job to build this event. A truly international stage...
Jean Christophe Gileta President , Live Stadium
Thanks for putting on another great event. It exceeded expectations – both in terms of the quantity and quality – of conversations over the two days...
Business Development Director Sports and Entertainment, Oracle Hospitality
Another great eventy. Always nice to catch up with the industry – and get all those ideas flowing
Jacob Lauesen Director Brand Marketing & Development, F.C. København
Your conference is the industry benchmark. Any individual working in the industry has the opportunity to take away learnings for their own venue.