Tottenham Hotspur Stadium has been our industry’s most-anticipated, most talked-about and, increasingly, the most-celebrated new stadium opening over the past year. Winning praise from all quarters, the new stadium has been hailed as a “game-changer” for the industry.

So what’s made it so succseful? What are the operational aspects which have ‘moved the needle’? How is success measured by the stadium management team? And how does it plan to stay ahead after the inevitable ‘honeymoon’ period recedes.

We’re delighted to welcome Andy O’Sullivan, Venue Director, Tottenham Hotspur FC to the speaker line-up at this year’s Summit. He will share insights from the first twelve months in operation of this remarkable sports facility – where focusing on the fan experience has driven every decision.

Meet Andy, learn the lessons and network with 400+ stadium industry execs – only at TheStadiumBusiness Summit 2020.



Eight years at Tottenham Hotspur FC, having joined in 2012. Responsible for the design, development and implementation of the stadium interiors, operational event day delivery and commercial strategy required to successfully deliver the Sales, Catering, Ticketing, Public, Conference & Events and Premium areas of the business. Andy was responsible for re-writing a best in class fan experience, as well as managing the transition from existing stadium sales and operations, to our temporary home at Wembley Stadium for 18-months, before returning to Tottenham’s new home to assume the overall event day delivery and commercialisation of the New Stadium as the Venue Director.

With his career in the stadium industry spanning 17 years, Andy was previously Vice President for IMG’s European Stadium Business to secure, sell, manage and deliver commercial properties for a host of world class venues, events and rights holders. As part of this, Andy was responsible for developing and delivering the commercial strategies for a number of new stadiums, including Wembley National Stadium, delivering $1 billion in Premium Sales income through Club Wembley.

Image credit (background): Populous©Hufton+Crow

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